Avaya 295251 CMS R18 HA/Surv Dual 3Y

Keep Avaya CMS R18 high-availability deployments covered with a three-year support and surveillance plan designed for operational continuity. This service package is intended for environments where contact center reporting and management availability matter every day, and where downtime carries direct business impact. Dual support coverage helps establish a clearer path for issue handling across the supported CMS R18 environment, while surveillance adds an additional layer of service oversight. For infrastructure and operations teams, that means fewer gaps in coverage and a more disciplined support posture around a platform that often sits at the center of customer experience reporting. This offering is suited to organizations that want to preserve service consistency without overextending internal teams. It supports a more controlled lifecycle for the platform, helping procurement and IT leaders align support spend with the operational importance of the system. For enterprises standardizing on Avaya, this plan provides the confidence of vendor-backed coverage for a defined term, with the structure expected in higher-value support agreements.