Avaya SA PREF CMS R18 HA AGT 1-250 3YAN

Protect Avaya Contact Center operations with 3-year support coverage designed for CMS R18 HA environments serving 1-250 agents. This offering is built for teams that need predictable support continuity around a mission-critical platform, where downtime, delayed response, or version drift can affect service levels and reporting accuracy. By aligning support to the CMS R18 high-availability footprint, this plan helps organizations maintain a stable operational baseline across the contact center stack. It is a practical fit for environments where availability matters as much as feature access, and where support coverage must match the scale of the deployment without overbuying unnecessary capacity. For procurement and infrastructure teams, the value is straightforward: keep the platform covered, keep planning simple, and reduce the risk of unsupported gaps in a system that supports customer-facing operations. This is the kind of support commitment that fits enterprise contact centers with defined agent counts and a need for dependable lifecycle coverage.