Avaya 335168 SA PREF CMS R18 ICM RL SES 1YPP

Keep Avaya CMS R18 aligned with vendor support through a 1-year support entitlement built for ICM RL SES environments. This service is designed for organizations that depend on contact center reporting and management continuity, where even short interruptions can affect staffing, service levels, and operational visibility. By maintaining active support coverage, teams can address product issues through the proper vendor channel instead of relying on internal workarounds alone. That matters when the platform sits at the center of daily call center operations and reporting workflows. It also helps preserve access to assistance tied to the supported release, which is essential for organizations that need predictable maintenance planning and lower operational risk. For procurement teams, this entitlement provides a clear way to extend support on an existing Avaya CMS R18 deployment without changing the underlying platform. For technical teams, it helps keep the environment in a supportable state while preserving the value of the installed system. It is a practical choice when uptime, continuity, and vendor accountability matter more than replacing proven infrastructure.