Avaya SA PREF CMS R18 Calabrio RLTM 3Y Support

Maintain support coverage for CMS R18 and Calabrio recording workflows with a 3-year Avaya entitlement designed for operational continuity. For teams running contact center environments, the value is not just access to assistance — it is preserving the service path that keeps recording, reporting, and compliance-related functions aligned with vendor guidance. This support offering is suited to organizations that depend on stable communications infrastructure and need a defined coverage window for planning, renewals, and lifecycle management. It helps reduce uncertainty around service ownership by keeping the product under an active support relationship for the stated period. For procurement and infrastructure teams, that means cleaner budgeting, fewer gaps in coverage, and a more predictable path for maintaining the installed environment. When the platform supports regulated workflows or customer interaction records, continuity matters. This entitlement is built to keep that continuity intact without forcing a disruptive platform change.