Avaya SA PREF CMS R18 CALABRIO RLTM 1YPP

Keep your Avaya CMS R18 and Calabrio RLTM environment under preferred support coverage for 1 year. This entitlement is built for teams that rely on contact center reporting, recording, and operational visibility and need a clear vendor support path when issues arise. For enterprise operations, the benefit is control. You preserve support eligibility, maintain escalation continuity, and reduce the uncertainty that comes with unsupported or partially covered integrations. That matters when CMS data, RLTM workflows, or adjacent contact center processes feed management reporting, compliance, or service performance analysis. This support warranty is a practical fit for organizations extending the life of an installed platform while keeping vendor-recognized coverage in place. It helps protect the operational value of the deployment without forcing a disruptive platform change. Choose it when the priority is dependable support for a known environment, not a re-architecture. It keeps the focus on uptime, accountability, and predictable issue handling across the systems your contact center depends on.