Avaya SA PREF CMS R18 Calabrio Hist 3Y Support

Keep Avaya CMS R18 support coverage in place for the long term with this 3-year Calabrio history entitlement. Built for organizations that depend on accurate contact center reporting and historical data continuity, it helps reduce uncertainty when planning maintenance, renewals, and operational support. This support offering is designed for teams that need a clear path to sustained platform coverage rather than ad hoc assistance. It supports the lifecycle of CMS R18 deployments where historical reporting, administration, and service continuity matter to daily operations. For procurement teams, the value is straightforward: defined coverage, predictable planning, and less risk around support gaps. Choose this entitlement when the cost of downtime, reporting disruption, or unsupported software is higher than the cost of maintaining formal support. It is a practical fit for enterprise environments that need to protect existing investment in Avaya infrastructure while keeping support terms aligned with business requirements.