Avaya SA PREF CMS R18 BL PMPKN RL SES 3YAN

Keep Avaya CMS R18 supported over a longer planning horizon with this preferred support entitlement for BL PMPKN RL SES environments. The 3-year coverage period is well suited to enterprises that want to reduce annual procurement churn while maintaining a clear path to vendor-backed assistance. For contact center operations, support quality matters because CMS is tied to reporting, visibility, and day-to-day service control. This entitlement helps preserve that operational foundation by giving your team structured access to support resources when issues need escalation. It is a practical fit for organizations that depend on the installed base and want to keep the platform stable without forcing a near-term migration. A longer support term also helps procurement and infrastructure teams plan more accurately. Instead of revisiting coverage every year, you can align support with broader lifecycle, budget, and staffing decisions. That makes this entitlement especially useful where CMS R18 remains a core system and continuity is worth protecting. If your environment relies on Avaya CMS R18 for contact center operations, this preferred support package helps keep the platform covered, the renewal cycle simpler, and the service posture more predictable.