Avaya SA PREF CMS R18 BL PMPKN H-SES 3YAN

Keep Avaya CMS R18 under a longer support horizon with a 3-year entitlement designed for organizations that value continuity, planning discipline, and reduced renewal overhead. For contact center teams, support coverage is not just a line item — it is part of the operating model that keeps reporting, call management, and service oversight on track. This bundled support option helps preserve access to the service framework associated with the supported release while giving procurement and operations teams a more predictable coverage window. That makes it easier to manage lifecycle timing, align budgets to multi-year planning, and avoid the friction of annual renewal administration. For mature Avaya environments, a 3-year support term can be the right fit when the platform remains strategically important but a near-term migration is not on the table. It provides the continuity needed to keep the installed base supported while your organization plans future modernization on its own schedule.