Avaya SA PREF CMS R18 ADDL ACD 3YAN

Maintain continuity for Avaya CMS R18 with an additional 3-year support entitlement built for organizations that depend on stable contact center operations. This coverage helps preserve access to vendor-backed assistance for the platform, supporting planned operations, issue resolution, and lifecycle management over a defined term. For teams running customer interaction environments, support coverage is not a formality. It is part of the operating model. This entitlement gives procurement and infrastructure teams a clean way to extend protection on an existing Avaya CMS R18 deployment without changing the underlying platform. That makes budgeting more predictable and reduces the friction of managing support renewals across multiple systems. Additional ACD support is especially valuable when the contact center is tied to service levels, queue performance, and agent productivity. By keeping the platform under active support, teams can respond faster when issues arise and avoid gaps that can complicate maintenance planning. It is a practical choice for enterprises that need to keep established communications infrastructure in service while controlling operational risk.