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Create Free Business Account| Mpn | MPN 233364 |
| Vendor | Vendor AVAYA |
| Product Name | SA PREF CCCM R7 HA 1YPP |
| Product Supported | Avaya CCCM R7 HA |
| Support Hours | Standard technical case handling |
| Covered Period | 1 year coverage |
| Provided Support | Preferred software assurance and technical support |
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Preferred support offers structured software assurance with maintenance releases and technical case handling; Essential focuses on a support profile targeted at production stability. Choose Preferred for a balanced, cost-conscious support posture.
Yes. The Preferred package includes access to applicable maintenance releases and cumulative fixes for CCCM R7 during the one-year coverage.
Upgrades and bundle changes depend on Avaya's licensing and service policies; contact your Avaya sales or support representative to discuss available upgrade paths and any pro-rated terms.
No. This SKU covers software assurance and remote technical support for CCCM R7 HA. On-site services and hardware replacement are not included and must be purchased separately if required.
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