Avaya SA PREF CCCM R7 AAEP/ICR CONN 1YPP

Keep AAEP/ICR connector services available for contact-center and telephony integrations by purchasing SA PREF CCCM R7 1YPP coverage. This subscription focuses support on the CCCM R7 connector components identified in the SKU, providing prioritized technical incident handling and entitlement to provided software updates for the covered period. For infrastructure teams that run Avaya connector workflows between contact-center systems and application enablement layers, this SKU reduces mean time to resolution and preserves supported interoperability with upstream Avaya releases. Use this coverage to align operational SLAs, delegate single-point-of-contact support to Avaya for connector faults, and plan predictable maintenance windows with vendor-backed fixes. Recommended for environments where AAEP and ICR connectivity is critical to voice routing, reporting, or third-party integrations.