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Create Free Business Account| Pricing Type | Annual term purchase |
| Mpn | 236821 |
| Product Name | SA PREF CC R6 ELITE-M ADV PKG 1YPP |
| Product Supported | Avaya Contact Center Elite-M R6 |
| Support Hours | Varies by contract |
| Covered Period | 1 year |
| Provided Support | Technical support and software fixes |
| Service Location | Varies by contract |
| Service Description | Advanced support entitlement for software updates and vendor assistance |
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It includes a one-year advanced support entitlement for Avaya Contact Center Elite-M R6, covering licensed software fixes, updates and access to Avaya technical support during the term.
Yes. The one-year term is appropriate for seasonal peaks, pilot deployments or bridging coverage during migrations.
This entitlement covers vendor software updates and technical support. Coverage for custom third-party integrations depends on the terms of your Avaya support contract and may require supplemental services.
Escalation follows Avaya’s standard support procedures as defined in the contract. Customers open a ticket with Avaya support and incidents are handled per the agreed process and priority.
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