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Create Free Business Account| Product Supported | SA PREF C3000 R3 ADVANCED (A1) |
| Covered Period | 12 months |
| Provided Support | Vendor software maintenance and advanced technical support for C3000 R3 A1 components |
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Advanced (A1) support focuses vendor attention on the C3000 R3 A1 feature set and includes advanced technical assistance plus software maintenance. It is intended for environments needing elevated vendor involvement beyond basic maintenance.
Yes. The agreement includes vendor-provided software maintenance and applicable updates for the C3000 R3 Advanced (A1) components during the 12-month term.
The support term is 12 months from the contract effective date as indicated by the 1YPP designation.
Yes. This plan provides access to Avaya case management and an escalation path for advanced issues affecting C3000 R3 A1 components.
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