Avaya SA Pref C/D Workspc R3 w/ CCM Agent

Maintain agent availability and predictable operations by purchasing a 36-month preferred software assurance for Avaya Workspaces R3 that includes CCM agent support. This SKU bundles update entitlements with prioritized vendor assistance for agent client issues tied to the Communication Manager environment. For large contact centers and distributed agent pools, the 3-year term reduces administrative overhead of annual renewals, guarantees patch and release access for the contract duration, and shortens escalation paths for agent-facing incidents. Choosing the preferred support tier mitigates risk where agent downtime directly affects service level agreements and revenue. Work with your Avaya account manager or A5 IT procurement specialist to align this subscription with existing CCM licensing, verify covered agent counts, and document response expectations to justify the multi-year investment.