Avaya SA PREF C/D Web Gateway R10

Sustain Web Gateway R10 availability and restore service quickly with a 36‑month Avaya service instant agreement. This plan provides vendor-backed coverage designed to minimize outage duration for critical C/D Web Gateway deployments. It activates service handling for incident diagnosis, priority routing to Avaya engineering, and access to software fixes tied to the R10 release. For enterprises running media and signalling gateways that connect contact centers, third‑party UC platforms, or browser‑based clients, the agreement offloads escalation and ensures predictable support economics for three years. Choose this SKU when you need guaranteed vendor involvement, faster remediation paths, and consolidated lifecycle support for the R10 code line. The service is intended as complement to existing maintenance and licensing positions and justifies higher procurement spend where a single vendor response reduces internal churn and downtime costs.