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Create Free Business Account| Product Supported | SA PREF C/D Web Gateway R10 |
| Support Hours | Business and escalation hours (per Avaya policy) |
| Bundle Support | Service instant priority handling |
| Covered Period | 3 years |
| Provided Support | Technical support, incident handling, software updates |
| Service Location | Remote and Avaya escalation centers |
| Service Description | Three year service instant support for Web Gateway R10, including software updates and technical escalation |
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It covers technical incident handling, access to Avaya escalation engineers and distribution of Web Gateway R10 software updates for a three year term.
Yes. The service can be applied across multiple Web Gateway R10 instances to standardize response and update handling under the same MPN.
Avaya provides R10 patches and releases through its official distribution channels to customers holding the active service contract.
This SKU focuses on software support and incident escalation. On-site hardware services must be purchased separately if required.
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