AVAYA SA PREF C/D SM R6 ONLY USER 1YPP

Keep Avaya R6 user deployments operational and vendor-supported with a one-year, Avaya-provided SMS support entitlement for C/D components. Designed for environments that require continued access to licensed R6 updates and vendor assistance for user-level incidents, this SKU maintains support continuity without broad platform upgrades. Use it to receive official maintenance releases, access Avaya knowledgebase resources, and escalate configuration or defect issues to Avaya support for resolution. The offering is appropriate where teams require predictable support coverage tied to a specific user footprint and R6 software stream. Procurement gets a single-year commitment that aligns vendor responsibilities with expected lifecycle support, reducing internal effort for routine software maintenance while preserving warranty and compliance posture.