AVAYA SA PREF C/D ENGAGE DSG R3 BASE 3YPP

Ensure predictable service levels for Avaya Engage by purchasing the 36 Months preferred support package for the R3 Base design (MPN 337898J). Preferred support focuses on accelerating incident resolution and offering design-aware troubleshooting that respects your Engage architecture. For senior IT teams managing contact-center availability, this SKU shortens time-to-resolution through prioritized case queuing and access to Avaya engineering guidance specific to the R3 Base feature set. Deploy this support when you require higher SLAs than standard maintenance, need vendor collaboration during complex upgrades, or must enforce strict operational targets for uptime and caller experience. The offering complements upgrade subscriptions and professional services to create an auditable, vendor-backed support posture suited to Fortune 500 environments.