Avaya SA PREF C/D CMS R20 HA SUPERVISOR

Protect supervisory control and real-time monitoring during node outages with an Avaya CMS R20 high-availability supervisor entitlement and a one-year support term. Supervisors retain access to wallboards, monitoring tools, and call-control overlays when primary CMS services transition, reducing mean time to awareness and preserving incident-management workflows. This entitlement targets environments where supervisor access to real-time metrics is critical for SLA compliance and operational decision-making. The one-year support agreement covers entitlement management and aligns supervisor HA capabilities with the specified CMS R20 release. Choose this SKU to ensure supervisors can continue to manage queues, reassign resources, and monitor performance during planned maintenance or unexpected node failures without relying on manual workarounds.