Avaya SA PREF C/D CMS R20 AGT 1YPP

Ensure agent-state and performance data remains accurate and supported by adding a focused twelve-month subscription for Avaya CMS R20 AGT interfaces. This SKU targets operations teams that depend on agent presence, disposition and activity streams feeding workforce management and real-time dashboards. Coverage includes maintenance releases and technical help for AGT interfaces, enabling faster resolution of integration regressions that can impact agent monitoring and SLA adherence. Use the subscription to align support windows with release cycles, request fixes when agent events are misreported, and obtain vendor guidance when agent-state data stops populating downstream systems. Purchasing the one-year term simplifies vendor management and reduces the need for time-consuming break/fix engagements from third parties. For procurement teams, this SKU provides a defined budget line for one year of targeted interface support that complements broader Avaya system warranties or managed services when needed.