Avaya SA PREF C/D CMS R18 WFO HIST 3YAN

Keep Avaya CMS R18 historical workforce optimization environments covered with preferred support for three years. This support and warranty offering is built for teams that depend on contact center reporting, historical data access, and stable platform operation across daily business cycles. For organizations running Avaya CMS in production, support coverage matters as much as the software itself. This plan helps reduce operational risk by providing vendor-backed assistance over an extended period, giving IT and contact center teams a clearer path for issue resolution and lifecycle planning. It is a practical fit for environments where historical reporting and workforce optimization data must remain available and dependable. Choose this coverage when uptime, continuity, and predictable support matter more than ad hoc troubleshooting. It supports long-term planning for enterprise contact center operations and helps preserve the value of an existing Avaya CMS R18 deployment without forcing a platform change.