Avaya SA PREF C/D CMS R18 TCS HIST 3YPP

Maintain service continuity across Avaya CMS R18 environments with preferred support coverage built for enterprise operations. This 3-year plan is designed for teams that need vendor-backed assistance, clear support ownership, and a practical path to keeping contact center systems available and supported over time. For infrastructure and procurement teams, the value is in reducing uncertainty. Preferred support helps anchor the lifecycle of the covered software with a defined support period, making it easier to plan renewals, manage risk, and keep operational teams aligned on escalation paths. That matters when CMS is tied to customer experience, reporting, and day-to-day contact center performance. This offering is suited to organizations that want to protect their Avaya investment without overcommitting to unnecessary extras. It provides the support structure expected in enterprise environments where uptime, vendor accountability, and predictable coverage are part of the operating model. If your team is standardizing support across a deployed Avaya estate, this plan gives you a clean way to extend coverage with confidence.