Avaya SA PREF C/D CMS R18 IEX RLTM 1YPP Support

Support the real-time side of Avaya CMS R18 with a 1-year preferred entitlement for IEX RLTM. This coverage is designed for environments where live operational visibility matters, and where contact center teams depend on timely access to support for performance monitoring and response readiness. For IT and operations teams, the benefit is control. A defined support term helps keep the platform under active coverage, simplifies renewal planning, and reduces the risk of running a critical reporting or monitoring function without a clear support path. That matters when real-time data is used to guide staffing, service response, and day-to-day operational decisions. This preferred support offering is a practical fit for organizations that want to maintain continuity on an existing CMS R18 deployment without expanding into unnecessary services. It gives procurement a clean renewal item and gives technical teams a vendor-aligned route for assistance across the covered period. When the business depends on current data, not just historical records, support coverage for real-time CMS functions becomes part of operational resilience. This entitlement helps keep that foundation in place for another year.