Avaya SA PREF C/D CMS R18 IEX HIST 1YPP

Keep your Avaya CMS R18 environment and IEX HIST integration under active vendor support for 1 year. This preferred support coverage is designed for teams that depend on stable contact center operations, accurate historical reporting, and predictable issue resolution across production systems. For infrastructure and operations leaders, the value is straightforward: preserve support eligibility, reduce exposure during incidents, and maintain a direct path to Avaya-backed assistance when platform questions arise. That matters most when CMS data feeds, historical records, or adjacent contact center processes are tied to service levels, compliance reporting, or executive visibility. This support entitlement is suited to organizations that want to keep legacy and current contact center components aligned under a formal support plan rather than relying on ad hoc troubleshooting. It helps extend the useful life of the deployment while keeping escalation paths clear and vendor-recognized. Choose this coverage when uptime, continuity, and support accountability matter more than lowest-cost ownership. It is a practical way to protect an installed Avaya environment and keep operational risk contained.