Avaya SA PREF C/D CMS R18 HA AGT 251+ 1YPP

Maintain continuity for Avaya CMS R18 agent environments with a support package designed for larger deployments. SA PREF C/D CMS R18 HA AGT 251+ 1YPP provides 1-year coverage for 251+ users, giving infrastructure and contact center teams a clear support path for critical operations. For organizations running high-availability contact center workloads, the value is not just access to support — it is predictable coverage for a platform that cannot afford uncertainty. This package is suited to teams that need to keep agent-facing services stable, protect service levels, and reduce the operational friction that comes with unplanned issues. By aligning support to the CMS R18 environment and a 251+ user footprint, this offering fits enterprise deployments where scale, continuity, and vendor-backed assistance matter. It is a practical choice for teams that want to preserve uptime discipline without overbuying broad services they do not need. For procurement and operations leaders, it provides a straightforward way to secure the support window around a mission-critical Avaya contact center stack.