Avaya SA PREF C/D CMS R18 Generic RL SES 1YPP

Protect Avaya CMS R18 operations with a 1-year support entitlement built for organizations that need controlled software continuity and vendor-backed coverage. This service is intended for contact center teams that rely on CMS for call management, reporting, and operational visibility, where even short support gaps can create risk. By keeping the release under an active support path, this entitlement helps maintain access to the service framework associated with the supported version of the platform. That matters when your team needs predictable maintenance coverage, a clear support relationship, and a procurement-friendly way to preserve the installed base without forcing an immediate platform change. For enterprises running mature Avaya environments, this type of support purchase is often the difference between planned lifecycle management and reactive remediation. It supports budget control, reduces uncertainty around software coverage, and helps extend the usable life of a critical communications system while you plan the next phase of modernization.