Avaya SA PREF C/D CMS R18 ECH Handler 3Y

Sustain the support coverage around Avaya CMS R18 ECH handling with a 3-year entitlement designed for operational continuity. In contact center environments, even a support gap can create unnecessary risk for reporting, administration, and service assurance. This package helps keep the platform covered so teams can focus on operations instead of exception handling. For IT and procurement leaders, the appeal is straightforward: a defined support term, a clear product scope, and a vendor-aligned path for maintaining the installed environment. That makes budgeting easier and reduces the friction that comes with short-term or reactive support decisions. When the platform is part of a larger service delivery stack, predictable coverage matters. This entitlement is well suited to organizations that want to preserve the value of their Avaya CMS R18 deployment without overcomplicating lifecycle management. By extending support for three years, it helps maintain continuity for the ECH handler component and supports a more disciplined approach to platform ownership. The result is less uncertainty, cleaner planning, and a stronger foundation for ongoing contact center operations.