Avaya SA PREF C/D CMS R18 Calabrio Hist 3YAN Support

Preserve support coverage for Avaya CMS R18 Calabrio historical environments with a 3-year preferred support plan built for continuity. In contact-center operations, historical data is only valuable when the platform behind it remains supported, accessible, and stable. This offering helps keep that foundation in place. For teams responsible for reporting, analytics, and operational review, support coverage reduces the risk of running unsupported software while giving the business time to plan future changes deliberately. It also helps protect the investment already made in historical call data and associated workflows, avoiding rushed migrations that can disrupt access or reporting consistency. This plan is a practical fit for enterprises that need to maintain existing CMS and Calabrio integrations while managing lifecycle risk. It supports budget predictability, simplifies renewal planning, and keeps a vendor-backed path open for the covered release. For organizations balancing uptime, data continuity, and modernization timelines, that combination matters.