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Create Free Business Account| Mpn | MPN 234343J |
| Vendor | Avaya |
| Category | software-services/support-warranties |
| Product Name | SA PREF C/D CMS R17 AGT 101-250 3YAN |
| Product Supported | CMS R17 AGT 101-250 |
| Covered Period | 3 Years |
| Provided Support | Support Provided: Preferred support |
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The agent range identifies the licensed agent band this support SKU maps to; it ensures entitlements and support scope align to deployments with between 101 and 250 active CMS R17 agent seats.
Yes — the SKU identifier includes a three-year coverage term (3Y) as part of the product name, indicating the support period tied to this MPN.
Provide the MPN 234343J and your contract details to Avaya or your reseller; they will validate entitlement and map it to your CMS R17 agent license band.
Agent band changes typically require ordering a different support SKU that matches the new agent quantity; coordinate with your Avaya account team to ensure continuity of coverage.
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