Avaya SA PREF C/D CMS R17 AGT 1-100 1YPP

Reduce operational risk for Avaya Call Management System (CMS) R17 agent deployments by adding one year of preferred software assurance for 1–100 agents. Designed for infrastructure teams that must preserve analytics, reporting, and real-time agent metrics, this plan provides licensed update rights and access to Avaya’s preferred support channel so teams can apply security and stability fixes as they’re released. The coverage aligns with typical contact-center lifecycles: maintain compatibility with PBX and integration points, avoid unsupported software drift, and receive vendor guidance for incident escalation. Choosing this SKU over ad-hoc break-fix purchases preserves continuity for reporting pipelines, reduces mean time to resolution for software issues, and limits unplanned refresh costs. For procurement and architecture teams, this is the practical, predictable way to keep R17 CMS agent functionality current and supported for a fixed term.