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Create Free Business Account| Mpn | 351992J |
| Vendor | Avaya |
| Product Name | SA PREF C/D CC R10 ELITE AGENT 5YPP |
| Product Supported | Contact Center R10 Elite Agent |
| Covered Period | 5 Years |
| Provided Support | Technical support and entitlement for Elite Agent |
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This SKU preserves the Elite Agent feature set for Contact Center R10, ensuring advanced call-handling, presence, and desktop integration capabilities remain licensed and supported during the covered period.
This SKU provides a 5-year entitlement and support period. At the end of the period you can renew or transition according to Avaya’s licensing and renewal options.
The SKU secures Elite Agent entitlement per its licensing terms; for multi-site deployments, coordinate seat counts and regional entitlements with your Avaya reseller to ensure complete coverage.
Having an active Elite Agent entitlement with Avaya simplifies upgrade planning by ensuring vendor support for agent-related compatibility issues, though platform upgrade entitlements are governed by your broader Avaya agreements.
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