Avaya SA PREF C/D CC R10 Elite Agent

Ensure continuity for contact center Elite Agent capabilities in Avaya Contact Center R10 with a 36‑month Preferred Software Assurance plan. Focused on agent licensing and contact center client functions, the agreement grants access to software updates, security fixes, and Avaya support entitlements needed to remediate production issues and validate compatibility with infrastructure changes. For IT directors and contact center architects, this contract reduces operational risk by ensuring vendor-backed remediation paths and minimizing time-to-resolution for agent experience issues. The SKU preserves licensing entitlements and lets you align patch windows to business hours with predictable support terms. Renewal and administration proceed through Avaya or your reseller, enabling straightforward lifecycle management without risking unsupported agent clients during version upgrades.