AVAYA SA PREF C/D C3000 R4 XCAPI

Name: AVAYA SA PREF C/D C3000 R4 XCAPI
Brand: AVAYA
SKU: 350711J
Price: 12.04 USD
Availability: InStock

AVAYA|

MPN: 350711J

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$12.04$14.29

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Key Features

C3000 R4 platform coverage
XCAPI component support
2L escalation path
36 months coverage term
Vendor-issued software fixes (SFTFX)
Technical maintenance and troubleshooting

Maintain predictable availability for Avaya C3000 R4 deployments that depend on XCAPI integrations. This 36-month, 2-level support package provides vendor-authored software fixes, structured escalation, and access to technical resources focused on restoring XCAPI functionality quickly. For infrastructure teams managing call-processing, gateway integrations, or third-party UC adapters, the agreement shortens time-to-resolution for software regressions and interoperability faults. Documentation and vendor troubleshooting reduce diagnostic overhead for in-house engineers, while priority escalation routes protect uptime during high-impact incidents. Choose this plan when XCAPI integrations are critical to call flow, CRM connectivity, or real-time media handling and when you need predictable support coverage backed by Avaya services.

Ideal For

Support XCAPI integrations between C3000 R4 and third-party UC clients
Maintain CRM click-to-dial and screen-pop integrations reliant on XCAPI
Protect voice gateway and media adapter interoperability during upgrades
Ensure vendor escalation for production-impacting XCAPI faults

Why This Product

1Provides 2-level vendor escalation versus standard 1-level phone support
2Includes vendor-issued software fixes (SFTFX) not available in basic SLAs
336-month continuous term for predictable budgeting and coverage
4Targets XCAPI component support rather than general platform only

Software General

Product Supported

SA PREF C/D C3000 R4 XCAPI SFTFX

Support Warranty

Covered Period	36 months
Provided Support	2-level support

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Frequently Asked Questions

What does 2-level support cover for XCAPI on C3000 R4?▾

2-level support provides vendor technical assistance and an escalation path for issues that frontline troubleshooting cannot resolve, including access to vendor diagnostics and software fixes specific to XCAPI on C3000 R4.

How long is the coverage period for this agreement?▾

This product provides 36 months of coverage as indicated by the 3YMO term in the product identifier.

Are software fixes included with this plan?▾

Yes. The SFTFX component denotes inclusion of vendor software fixes for covered XCAPI issues during the term.

Can this support be used during major platform upgrades?▾

Yes. The agreement supports troubleshooting and vendor coordination during upgrades where XCAPI interoperability is impacted, helping reduce upgrade-related downtime.

AVAYA SA PREF C/D C3000 R4 XCAPI

Key Features

Ideal For

Why This Product

Software General

Support Warranty

Purchasing this for your business?

Frequently Asked Questions

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AVAYA SA PREF C/D C3000 R4 XCAPI

Key Features

Ideal For

Why This Product

Software General

Support Warranty

Purchasing this for your business?

Frequently Asked Questions

Related Products

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Avaya IPO ACCS C/D SPV RTS 8X5 1YPP

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