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Create Free Business Account| Product Supported | Citrix appliances (MPN 4022114-E5) |
| Provided Support | Diagnosis, Training, Debugging, Software Update, Parts Replacement |
| Service Characteristic | Parts |
| Service Type | Bronze Maintenance (Technical, Parts) |
| Remote Onsite | Electronic and Physical |
| Duration Hours | hours |
| Service Duration | 2 Year |
| Service Location | Customer site and remote |
| Service Description | Technical maintenance: diagnosis, software updates, debugging, parts replacement |
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Citrix provides scheduled and as-needed software and firmware updates as part of Bronze Maintenance. Updates are delivered and validated through Citrix support processes to address known issues and maintain compatibility.
Bronze Maintenance includes electronic and physical service subtypes and parts replacement. On-site vs depot exchanges are handled per Citrix support procedures and the nature of the hardware fault.
This service applies to Citrix appliances referenced by the manufacturer part number (MPN 4022114-E5). Confirm coverage by providing the appliance serial number when opening a support case.
Yes. Organizations can upgrade to higher-tier Citrix support offerings for defined response times and expanded SLAs. Contact Citrix sales or your reseller to discuss upgrade options and pro-rated terms.
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