Avaya SA PREF C/D AURA R10 POWER

Maintain continuous availability for Avaya Aura R10 with a three-year Power-level support plan. This agreement provides the R10 software entitlements and priority access to Avaya technical resources required to remediate incidents that affect real-time communications and contact-center services. Designed for environments where uptime, predictable maintenance windows, and controlled upgrade paths matter, the plan covers R10 software updates and incident management under the Power (A5) support classification listed in the product name. Procurement of this three-year plan reduces vendor management overhead by consolidating R10 software lifecycle updates and support into a single term. For infrastructure teams and architects, the value lies in predictable coverage, documented escalation routes, and a vendor-backed commitment to restore service for critical telephony and collaboration workloads. Choose this plan when you need stable, supported operations across multi-site Aura R10 deployments and want to minimize risks associated with unsupported software stacks.