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Create Free Business Account| Pricing Type | Service contract |
| Product Supported | Avaya Aura R10 Power |
| Support Hours | Business hours with escalation |
| Covered Period | 3 years |
| Support Channel | Avaya support portal and phone |
| Provided Support | Preferred Support (Avaya Preferred Care) |
| Service Location | Remote and on-site as contracted |
| Service Description | Vendor support, software entitlement, and escalation management |
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This contract provides entitlement to Avaya software releases and patches for Aura R10 Power, prioritized technical support via Avaya channels, and vendor-managed escalation for platform-specific issues.
On-site service is provided where specified in the service terms; the standard offering emphasizes remote support and vendor escalation, with on-site visits available via separate statement of work or contracted service addendum.
By providing prioritized access to Avaya technical resources, timely software releases, and vendor-managed escalation, the contract shortens mean time to repair and ensures access to fixes validated for Aura R10 Power.
Yes. Procurement and operations can align start and end dates to consolidate renewals; speak with your Avaya account representative or A5 IT specialist to map existing entitlements.
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