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Create Free Business Account| Product Supported | Avaya Aura R10 |
| Support Hours | Refer to Avaya support terms |
| Covered Period | 5 years |
| Provided Support | Avaya Preferred Software Support (entitlement tied to MPN 352304J) |
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This entitlement provides preferred software maintenance for Avaya Aura R10, including access to software updates, maintenance releases and Avaya technical escalation under MPN 352304J. It focuses on software lifecycle support rather than hardware replacement.
Coverage is indicated as 5 years by the product designation (5YPP). Confirm exact start and end dates with the Avaya-ordering documentation or your reseller at time of purchase.
No. This offering concentrates on software maintenance and vendor escalation. If you require hardware parts or onsite services, procure a complementary hardware support contract.
Support cases are opened through Avaya’s support portal or designated support channels associated with your account. Provide the MPN 352304J and system details to expedite routing to Aura R10 specialists.
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