Avaya SA PREF C/D AURA R10 ENH IPT (A1)

Keep Avaya Aura R10 production environments operational with a five-year enhanced IPT support agreement. This contract maps to the SA PREF C/D classification and A1 scope, providing a vendor-backed support path for organizations running Aura R10 telephony services. Purchase includes a single MPN (352268J) that identifies the enhanced IPT coverage you need to align vendor accountability with your infrastructure lifecycle. The agreement reduces procurement friction by consolidating term, scope, and service identifiers into one SKU, simplifying budgeting and renewal planning. For IT directors and procurement teams, this SKU reduces uncertainty around support classification and ensures support continuity for legacy or long-lived voice deployments. For detailed SLAs, response tiers, and change management options, validate the specific terms with Avaya or your authorized reseller before purchase.