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Create Free Business Account| Pricing Type | Service contract |
| Product Supported | Avaya Aura R10 Enhanced IP Telephony |
| Support Hours | Business hours with priority escalation |
| Covered Period | 5 years |
| Support Channel | Avaya support portal and phone with enhanced routing |
| Provided Support | Enhanced Support (Avaya Enhanced IPT Preferred Care) |
| Service Location | Remote and on-site as contracted |
| Service Description | Enhanced telephony support, software entitlement, and interoperability assistance |
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Enhanced IPT support targets IP telephony components—call control, SIP endpoints, and telephony interoperability—providing prioritized routing, vendor-validated patches, and IPT-specific troubleshooting compared with standard general support.
Yes. The contract includes entitlement to Avaya software releases and patches for Aura R10 Enhanced IP Telephony as part of the maintenance agreement.
On-site resources can be procured as an addendum or separate statement of work; the core contract focuses on remote enhanced support and vendor escalation.
A longer, fixed term stabilizes support costs, simplifies renewal cycles, and ensures continued access to critical software updates and vendor escalation throughout the lifecycle of IP telephony infrastructure.
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