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| Mpn | 352239J |
| Vendor | Avaya |
| Category | software-services/support-warranties |
| Product Name | SA PREF C/D AURA R10 BASIC IPT 1YMO |
| Product Supported | Avaya Aura R10 Basic IPT |
| Covered Period | 12 months |
| Provided Support | Software maintenance and updates for Basic IPT |
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This SKU covers software maintenance for Avaya Aura R10 Basic IPT components, including entitlement to updates and bug fixes issued by Avaya during the 12-month term.
No. This SKU is focused on Basic IPT functionality. Contact center features and integrations typically require separate assurance or support SKUs.
Coverage begins on the contract effective date or activation date and continues for 12 months. Renewal is required to maintain continuous entitlement to updates.
Yes. Organizations often combine Basic IPT maintenance with core or contact-center assurance SKUs to create a comprehensive support posture across their Avaya estate.
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