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Create Free Business Account| Product Supported | HPE hardware identified by H1K91A3#SPM mapping |
| Bundle Support | Defective Media Retention included |
| Covered Period | 3 Year |
| Provided Support | Parts Replacement, Repair |
| Service Characteristic | Parts & Labor |
| Service Type | Maintenance / Care Pack |
| Remote Onsite | On-site |
| Duration Hours | null Hours |
| Service Duration | 3 Year |
| Service Location | On-site |
| Service Description | Proactive Care with defective media retention, 9 x 5 x Next Business Day on-site maintenance, parts replacement and repair |
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Defective Media Retention allows you to retain failed storage media (for example, drives) after replacement so you maintain physical control of the media for security, forensic, or regulatory needs while HPE supplies replacement parts.
This service provides 9 x 5 x Next Business Day on-site response, meaning technicians are dispatched during business days with next-business-day arrival for eligible service requests.
Yes — the service characteristic explicitly includes Parts & Labor, covering both replacement components and on-site repair efforts under the care pack terms.
Yes — organizations commonly license the Care Pack per eligible chassis or device. Confirm device eligibility and mapping (H1K91A3#SPM) with your HPE account or authorized reseller before ordering.
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