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| Product Supported | SA PREF C/D ASBCE R10 STD SVCS 1YMO |
| Covered Period | 1 year |
| Provided Support | SA PREF C/D ASBCE R10 STD SVCS |
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This SKU provides one year of Standard support and software assurance for the specified Avaya R10 product as indicated by the 1YMO designation.
Yes. Standard support includes software assurance entitlements that allow access to maintenance releases and updates for the covered R10 release during the active term.
Standard support provides vendor incident handling under Avaya’s entitlement model. Escalation paths are available per Avaya policy, though Premium tiers typically receive accelerated escalation priority.
You can renew the one‑year agreement at term end. Conversion to a multi‑year or Premium tier is typically available through Avaya or your reseller to align with longer-term lifecycle planning.
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