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| Mpn | 352193J |
| Vendor | Avaya |
| Category | Software Services / Support & Warranties |
| Product Name | SA PREF C/D ASBCE R10 CES 3YMO |
| Product Supported | Avaya CES R10 |
| Covered Period | 3 years |
| Provided Support | Preferred Software Assurance |
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SA PREF denotes Preferred Software Assurance — a vendor-level maintenance program that provides entitlement to Avaya-issued fixes, updates, and prioritized support for CES R10 under the contracted term.
The product identifier includes 3YMO, indicating a three-year maintenance term under the Preferred Software Assurance program.
Yes. Preferred Software Assurance covers access to Avaya-issued software updates and fixes for the supported CES R10 product during the covered term.
This Avaya contract provides direct vendor entitlement, official updates, and prioritized routing — features that reduce risk and escalation time compared with third-party or community-supported options.
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