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Create Free Business Account| Mpn | MPN 351293J |
| Vendor | Avaya |
| Category | Support & Warranties |
| Product Name | SA PREF C/D APOM R4 SMS CH 3YPP |
| Pricing Type | Subscription |
| Product Supported | APOM R4 SMS channel |
| Support Hours | Defined by Avaya contract |
| Covered Period | 36 months |
| Provided Support | Software maintenance and support |
Business account holders get access to exclusive pricing, volume discounts, and dedicated support. Create a free account to get started.
The 3-year term includes Avaya software maintenance and support for the APOM R4 SMS channel, covering vendor patches, bug fixes, and access to Avaya escalation. Coverage begins on the entitlement activation date defined in the Avaya contract.
Avaya delivers software updates and patches through its support channels and release distribution process. Your Avaya entitlement grants access to applicable updates for the supported APOM R4 SMS channel releases.
Options for 24x7 coverage or on-site assistance depend on the Avaya contract and SLA tier. Contact Avaya or A5 IT to request upgraded coverage and pricing.
Renewal and extension are coordinated through Avaya or your A5 IT account manager. Start renewal discussions at least 60–90 days before expiration to maintain continuous entitlement.
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