Avaya SA PREF C/D APOM R4 PREDICTIVE VC 3YPP

Protect predictive dialing infrastructure and campaign performance with a 3-year preferred assurance tailored for APOM R4 Predictive VC. This maintenance SKU ensures your predictive engine remains on supported software through access to patches, security updates, and a prioritized Avaya support pathway specific to the APOM R4 predictive contact module. For enterprise contact centers where dialing efficiency and regulatory compliance are measured in real time, this service reduces the business risk of unsupported upgrades and accelerates resolution of defects that impact throughput or call handling. The MPN (351323J) bundles the term and entitlements so procurement can align CAPEX/OPEX planning while operations retain predictable remediation and update cadences. Choose this plan when predictable performance and vendor-backed continuity justify the maintenance investment over reactive, per-incident support.