Avaya SA PREF C/D APOM R4 PREDICTIVE VC 3YAN

Keep mission-critical predictive voice capabilities online and maintain SLA targets with a three-year Avaya Preferred support package for APOM R4. Designed for production environments where predictive VC drives routing, forecasting, or automated agent workflows, this agreement bundles technical assistance, software updates, and remote diagnostic access to accelerate recovery and minimize business disruption. Support is delivered through Avaya’s Technical Assistance Center and authorized engineers who understand APOM R4 behaviors and integration points. By combining issue triage, prioritized defect handling, and release-level updates, the offering reduces time-to-resolution for software defects and compatibility issues that affect predictive voice performance. Choose this 3-year agreement when you must protect production predictive workloads, preserve integration investments, and maintain predictable operational costs over an extended term.