Avaya SA PREF C/D APOM R4 OUTBND PT VC 3YPP

Sustain outbound contact operations and customer reach with a three-year preferred software assurance for APOM R4 Outbound PT VC. Designed for contact center infrastructure teams that must preserve dialing capacity and regulatory compliance during incidents, this offering provides access to software updates, security fixes, and Avaya’s prioritized support queue tied to the APOM R4 outbound point virtual contact component. Procurement receives a single MPN (351257J) and term that aligns maintenance and support budgeting, while engineering teams retain predictable entitlements for defect remediation and compatibility releases. This SKU focuses on operational continuity rather than new feature licensing — choose it to reduce time-to-repair, keep outbound workflows certified on supported code, and limit the risk of unsupported upgrades. Documentation, entitlement verification, and case escalation pathways are included under the preferred assurance level to justify the maintenance investment over unmanaged or pay-per-incident alternatives.