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Create Free Business Account| Pricing Type | Subscription |
| License Quantity | 1-year term |
| Product Supported | APOM R4 Lab Predictive VC |
| Support Hours | Business hours with escalation options |
| Covered Period | 1 year |
| Support Channel | Avaya TAC and authorized channels |
| Provided Support | Preferred Lab Technical Support |
| Service Location | Remote |
| Service Description | Lab-focused technical assistance, update entitlement for testing, and interoperability guidance |
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Lab support is scoped for validation and pre-production testing with a shorter term and test-focused entitlements; production support is sized for sustained operational availability and includes broader escalation and continuity guarantees.
Updates provided under lab entitlement are intended for test and validation. Production deployment should follow your production support agreement and change control processes; consult Avaya support for release guidance.
The lab support package includes Avaya TAC access and prioritized diagnostics for test incidents. Escalation to engineering is available based on case impact and Avaya’s support policies.
Yes. Organizations commonly migrate from lab to production agreements; contact Avaya or your reseller for options and any pro-rated terms that apply.
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