Avaya SA PREF C/D APOM R4 LAB EMAIL CH 3YPP 351287J

Reduce downtime and accelerate validation cycles in lab and pre-production APOM R4 environments with a three-year preferred support engagement that includes email channel notifications. This SKU (MPN 351287J) focuses on lab-specific needs: coordinated incident handling, documented remediation guidance, and email alerts to engineering and test teams. The package offers Avaya-managed case intake, prioritized escalation, and formal communication via email so teams receive clear, auditable updates during troubleshooting and configuration changes. That clarity reduces rework, keeps lab schedules on track, and ensures vendor expertise is available without overburdening internal engineering staff. Opting for this preferred-tier contract delivers a predictable support relationship and documented vendor responses that are critical for complex pre-production testing scenarios where timely, traceable communication via email is required.