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Create Free Business Account| Pricing Type | Per-Product |
| License Quantity | null |
| Product Supported | APOM R4 (Lab) |
| Support Hours | Business Hours |
| Covered Period | 1 Year |
| Provided Support | Software Assurance (Preferred) via Email |
| Service Location | Remote |
| Service Description | Email-based support and entitlements for lab/preproduction APOM R4 instances |
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This SKU is intended for lab and preproduction use. For production environments, choose a production-focused support SKU with higher availability or a longer coverage term.
The plan includes entitlement to maintenance releases and security fixes for APOM R4 during the coverage period, delivered according to Avaya's release policy.
Yes. At renewal or purchase, procurement can replace or supplement this SKU with a multi-year production Software Assurance contract; coordinate with your Avaya reseller for transition pricing and entitlement continuity.
Incidents are handled via Avaya's email case system, providing time-stamped, documented correspondence and resolution records suitable for test-cycle audits and integration reviews.
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